June 16, 2006

Companies reverse decision to outsource jobs to India

Within a fortnight two companies have announced their decision to wind up outsourcing jobs to India. Apple's software & support team have been pulled out of India barely a month after commencing operation in Bangalore .These jobs appear to move to other countries.Apple hasnt revealed the reason for this sudden decision.

Apple had been offering and still continues to offer tech support from another third party BPO provider, TransWorks based in Bangalore.Doesnt that indicate that its not a quality issue? Perhaps its more about fixing the 'perception' of the company.Even now,the said jobs are not going back to the US - only to some other country ,which they would not reveal - probably in Europe.

Another UK based energy company Powergen which has been using Indian call centres for the last five years has decided move the jobs -450 of them - back to UK to please its customers.The firm said it was "not prepared to achieve savings at the risk or expense of customer satisfaction".BBC article here.

Further ,ICICI Onesource - a leadingIndian outsourcing company, is setting up two outsourcing centres in Northeren Ireland thereby creating 1000 new jobs in Belfast.Matthew Vallance, ICICI OneSource''s managing director in Europe says " Technically, it would be possible (to do all call-centre work in India), but some of our clients want some parts of their work handled close to home.''

Related :
Belfast Telegraph
The Hindu


Blogger akhil said...

... oooh?

yeah, heard about the outsourcing in reverse happening too.

read somewhere on the net that,
ICICI OneSource is gonna set up two outsourcing centres in Ireland. take a look .

i think these call center are nothing better than sweatshops. it may get you the cash wads, but they're not quality jobs for india's youth.

June 17, 2006  
Blogger in2mind said...

Thats right Akhil.Companies have proved that the only thing they are interested in is profit! If someone offers even lower cost,they are moving there.Thats about it.

June 18, 2006  
Blogger akhil said...

as the corporate anthem goes, "life is profit"


June 19, 2006  
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January 31, 2007  

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